Our team is comprised of experienced engineers who are trained to find effective business and technical solutions.We offer support via website and/or phone, and, with your permission, we can access your system remotely.
|Customer Support Package per SSA Agreement||Silver Level||Gold Level|
|Hours of Coverage||Monday – Friday
9:00 am – 5:00 pm
|7 Days a Week
24 Hour Coverage
|Contact Methods||Please be ready to provide: your name, company, contact number and brief description of the problem.
1. Submit Support Request by Clicking Here
2. Email: firstname.lastname@example.org
3. Call Us At: 1-800-776-3414
What We Offer
Technical support is available to all customers who license Quantum Secure software and have an active SSA (Software Support Agreement). As a first step, we also encourage you to review the SAFE product documentation and Standard Operating Procedures (SOPs), which include information on troubleshooting and frequently asked questions (FAQs).