Quantum Secure Customer Support

Our team is comprised of experienced engineers who are trained to find effective business and technical solutions.We offer support via website and/or phone, and, with your permission, we can access your system remotely.

Support

Customer Support Package per SSA Agreement Silver Level Gold Level
Hours of Coverage Monday – Friday
9:00 am – 5:00 pm
Pacific Time
7 Days a Week
24 Hour Coverage
Contact Methods Please be ready to provide: your name, company, contact number and brief description of the problem.
1. Submit Support Request by Clicking Here
2. Email: support@quantumsecure.com
3. Call Us At: 1-800-776-3414

What We Offer

  • Help customers in getting started with Quantum Secure
  • Quick and direct access to technical experts and solution architects – Tier 1-3 support depending on specific partner and customer contracts
  • Silver and Gold levels of support to fit different customer needs
  • Partnership philosophy combines Quantum Secure and customer expertise to build long-term relationships
  • Provide information on service offerings and programs related to support, consulting, or training and education.
  • Designed to accommodate the needs of mission critical businesses
  • Access to Quantum Secure product downloads and updates as available

Support Eligibility

Technical support is available to all customers who license Quantum Secure software and have an active SSA (Software Support Agreement). As a first step, we also encourage you to review the SAFE product documentation and Standard Operating Procedures (SOPs), which include information on troubleshooting and frequently asked questions (FAQs).